Customer Communications Management

Our state-of-the-art technology provides capabilities to create, present, archive, retrieve, print and Web-enable correspondence. By electronically accessing policies, claims and other critical information, you can easily personalize each inquiry or response. You no longer need to start from scratch - simply create new, personalized documents from pre-existing content and electronic templates. And you can distribute this correspondence in the manner that each recipient prefers. With batch, on-demand and Web publishing options, you can communicate by mail, fax, e-mail, PDA, the Web or all of the above.

For many policyholders, billing statements are one of the few recurring communications they receive - making the billing process an ideal time for insurers to communicate important information and marketing materials to their customers.

Skywire Software’s billing solution enables carriers to take advantage of these recurring communication opportunities to deliver personalized bills with targeted messaging in a print or electronic format.

Because everything is automated, the applications are limited only by the amount of personalized information and how you choose to use that information.

For years, insurers have been required to invest incredible amounts of time and resources on Property and Casualty (P&C) ISO form maintenance. Every update has to be converted in a policy publishing system and applied to every relevant line of business and state. When it’s all said and done, that process can involve manually changing thousands of forms.

But not any longer. Skywire Software’s Library Xpress™ offering provides you with a cost-effective library of electronic ISO forms – customized to include only the forms you use, whether that means hundreds of forms or just two. Not only does this shorten the time to introduce new products, but it also frees your staff to focus on company-specific forms and other critical initiatives.

To your policyholders, handling their claim is the most important thing you can do. And communicating correctly during the process is the most valuable way you can do it. In fact, this is the single most important reason to choose a claims correspondence solution that will allow you to deliver responsive, accurate and easy-to-understand claims information.

Instead of the obsolete, manual, paper-driven processes of the past, Skywire Software’s claims correspondence solution allows instant access to exact replicas of archived policy information and forms, which leads to a much higher level of customer satisfaction.

With batch, on-demand and Web publishing options, Skywire Software’s solution gives you the flexibility to deliver personalized communications by mail, fax, e-mail, the Web or all of the above.